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What time should I expect my paper to be delivered?
Most areas can expect delivery by 6 a.m. Monday-Friday, and by 7 a.m. Saturday and Sunday. Some outlying areas should expect slightly later delivery.
What if I do not receive my paper or if it is incomplete or damaged?
To report a problem receiving your paper, call Customer Service at (509)-747-4422 or 1-800-338-8801 by 10 a.m. to have a paper redelivered. (Customers outside of the Spokane or Kootenai
county areas may not be able to receive a paper the same day, but may receive the following day, or be given credit.)
When can I expect my first paper to be delivered?
New orders, whether placed by phone or through a sales person, should be started within 3-5 days of the order. If you have not received your paper within this time, please call Customer Service at
(509)-747-4422 or 1-800-338-8801, and our representatives will correct the problem.
What if home delivery is not available in my area, or I live in another state?
Home delivery is available in many areas around Spokane and Kootenai counties. If you are unsure if you are in our home delivery area, you may call Customer Service at (509)-747-4422 or
1-800-338-8801. If your area is not deliverable, mail subscriptions are available.
How do I start a mail subscription?
To start a mail subscription, call Customer Service at (509)-747-4422 or 1-800-338-8801. Our Customer Service Specialists will explain our rates, expected length of
delays, and answer any other questions about our mail subscriptions. If you opt for mail service, you may have the representative take your information and payment, or you may send your
payment and request for service by mail to:
The Spokesman-Review
Attn: Mail Subscriptions
P.O. Box 2160
Spokane, WA 99210-2160
When can I expect my first paper?
Once the request
for service has been processed, your first paper will be mailed. Depending on your state, delivery can take between 3 and 14 days.
How do I make changes to my mail subscription?
Mail
account transactions can take up to 3-5 days to be processed. We recommend that you call Customer Service at (509)-747-4422 or 1-800-338-8801 as early as possible to make sure the changes are
processed for the desired date.
How do I temporarily stop my delivery?
You can suspend your service two ways: online using our Vacation Stop form, or by calling Customer Service at (509)-747-4422 or 1-800-338-8801. To have a
paper stopped for the next day, please call Customer Service before 4 p.m. weekdays or 12 noon on weekends.
While you're gone, you may choose to have your papers donated to our Newspaper in Education program, to have your account credited for those days, or to have your carrier deliver them to you when you return. Simply inform your representative of which option you would prefer!
How do I change the address on my subscription?
Call
Customer Service at (509)-747-4422 or 1-800-338-8801. If your new address is within our home delivery area, your subscription will simply transfer on the date you request. If not, your
Customer Service Specialist will explain our mail subscription offer.
How can I get a previous issue of The Spokesman-Review?
Our offices maintain a library of issues up to one year prior. They are available for purchase at newsstand price within 30 days, and for $1.00 (Mon-Sat) or $3.00 (Sunday) for issues older than
30 days. We recommend calling ahead to ensure we have the issue available. If you are not able to come in to one of our offices, you may have a back issue mailed to you for $4.00 a copy for
Mon-Sat issues, and $6.00 a copy for Sunday issues. Simply call Customer Service at (509)-747-4422 or 1-800-338-8801 to make the request and submit payment. Spokane Public Library has copies
of issues older than one year available on microfiche.
How do I change the location my paper is delivered?
We make every effort to ensure your newspaper is delivered to the location you request. For customers in rural areas, it may be necessary to have your paper delivered to a tube slightly away from
your home. If your paper is not being delivered where you would like it to be, please call Customer Service at (509)-747-4422 or 1-800-338-8801 and we will be happy to contact your carrier
with your request.
How do I start a gift subscription for another person?
To order a gift subscription, please Customer Service at (509)-747-4422 or 1-800-338-8801.
How does the billing cycle work?
Subscriptions are
on a pay in advance system. Your first billing should arrive within a week of the start of service, and is due upon receipt. Your billing cycle will start the date you begin receiving
service, and will proceed monthly from that date. Credits for missed delivery or vacation stops will extend the expiration date on your account by the number of days you received
credit. Payments are due on the expiration date noted on your bill for the next month of service.
What are my payment options?
You may choose to pay
your subscription in 1, 3, 6, or 12 month increments. The longer the service, the greater the discount you'll receive. You may pay by mail with your billing statement, or you may make a
credit card payment by phone to Customer Service at (509)-747-4422 or 1-800-338-8801. We accept Visa, MasterCard, American Express, and Discover.
I have received more than one billing statement this month. Why?
Your statement and payment may have simply crossed in the mail. If so, you may disregard the statement. Alternatively, your account may be past due. This may cause you to
receive multiple billing statements. If you are unsure of the status on your account, please call Customer Service at (509)-747-4422 or 1-800-338-8801 and we will be happy to go over your account.
Can I have my payments automatically deducted without receiving a bill?
Yes. Our E-Z Pay program allows you to pay automatically with your credit or debit card. To switch to E-Z Pay, please call Customer Service at (509)-747-4422
or 1-800-338-8801 and we will send you an authorization for automatic billing. Or, you can download the authorization form by clicking the button on our EZ Pay page.
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